Effective Date: 11/12/2026
Last Updated: 11/12/2026
Welcome to ZigZag Tax. We are committed to providing professional, convenient, confidential, and reliable online tax preparation services.
Please review these Terms & Conditions carefully before using our website, submitting tax documents, scheduling services, or engaging ZigZag Tax for tax preparation.
By accessing our website, you agree to the terms governing website use. Tax preparation services are subject to these Terms & Conditions and any separate engagement agreement you accept.
1. Services Provided
ZigZag Tax provides professional tax preparation services that may include:
- Individual federal and state income tax return preparation.
- Self-employment, independent contractor, and small business tax preparation.
- Review of eligible tax deductions and credits.
- Electronic filing of authorized tax returns.
- General tax-related information and preparation assistance.
Services are provided based on the information and documentation supplied by each client.
Additional services, including amended returns, tax planning, IRS correspondence assistance, or audit representation, are available only when specifically agreed upon.
ZigZag Tax reserves the right to decline services when a requested service falls outside our professional capabilities or when we cannot reasonably verify information necessary to prepare an accurate return.
2. Client Responsibilities
To help ensure accurate and timely tax preparation, clients agree to:
- Provide complete, accurate, and truthful financial and personal information.
- Submit all required tax forms and supporting documentation.
- Disclose all applicable sources of income, including self-employment, rental, investment, and other reportable income.
- Notify ZigZag Tax of relevant changes or missing information.
- Review completed tax returns carefully before authorizing filing.
- Respond promptly to requests for clarification or additional documentation.
Clients remain responsible for the accuracy and completeness of the information they provide.
ZigZag Tax may request additional documentation or decline to prepare or file a return when information appears incomplete, inconsistent, or unsupported.
3. Accuracy of Tax Preparation
ZigZag Tax strives to prepare accurate returns in accordance with applicable federal and state tax laws.
However, tax laws are complex and may change. Tax outcomes depend on each client’s individual circumstances and the completeness of information provided.
ZigZag Tax does not guarantee a particular refund amount, tax savings, deduction, credit, or outcome from a taxing authority.
If an error is identified, ZigZag Tax will review the matter and determine appropriate corrective action consistent with applicable law and the terms of the client’s engagement agreement.
4. Tax Refunds and Tax Liabilities
Tax refunds are determined and issued by the IRS or applicable state taxing agency—not by ZigZag Tax.
Refund amounts and processing times may be affected by identity verification, outstanding debts, filing errors, agency reviews, or other circumstances beyond our control.
ZigZag Tax cannot guarantee when a refund will be issued or that a client will receive a refund.
Clients are responsible for paying any federal, state, or local taxes legally owed, including applicable penalties and interest.
Tax preparation fees are separate from any tax liability owed to a taxing authority.
5. Electronic Filing Authorization
ZigZag Tax will not electronically file a client’s tax return without the required authorization.
Clients must review their completed returns and sign applicable authorization forms, including IRS Form 8879 when required.
Electronic filing is subject to IRS and state agency acceptance.
A transmitted return is not considered accepted solely because it has been submitted electronically.
If a return is rejected, ZigZag Tax will notify the client and explain available corrective steps within the scope of the agreed services.
Clients remain responsible for meeting applicable filing and payment deadlines.
6. Fees and Payment Terms
Tax preparation fees vary based on the complexity of the return, required forms, number of state returns, business activities, and additional services requested.
Applicable fees and payment requirements will be communicated before services are performed or as otherwise specified in a written engagement agreement.
Additional charges may apply for amended returns, additional schedules, or services outside the original engagement.
Refund eligibility, cancellation terms, and payment deadlines will be governed by the pricing and cancellation policies disclosed to the client.
Payment of tax preparation fees does not guarantee a tax refund or any particular tax result.
7. Confidentiality and Privacy
Protecting your confidential tax and financial information is a priority at ZigZag Tax.
We collect personal and financial information only as reasonably necessary to provide requested services and meet applicable legal obligations.
We do not sell client tax return information.
We do not disclose confidential tax return information to unrelated third parties for their independent purposes without the taxpayer’s authorization, except as otherwise permitted or required by law.
Certain disclosures may be necessary for authorized tax preparation, electronic filing, and legally permitted service-provider functions.
Other disclosures may require separate taxpayer consent under Internal Revenue Code Section 7216 and applicable regulations.
Our collection, use, retention, and protection of personal information are further described in our Privacy Policy.
8. Online Security and Document Submission
ZigZag Tax encourages clients to submit sensitive documents through approved, secure document submission methods.
Clients are responsible for protecting their login credentials, using secure internet connections, and notifying us of suspected unauthorized account activity.
Although ZigZag Tax takes reasonable measures to protect client information, no internet-based system can guarantee absolute security.
Clients should avoid transmitting Social Security numbers, bank account information, or tax documents through unsecured communication methods.
9. Tax Deadlines and Extensions
Clients are responsible for providing documents sufficiently in advance of applicable tax deadlines.
ZigZag Tax cannot guarantee timely completion when information is received late, incomplete, or after an established document submission deadline.
Requests for filing extensions must be expressly communicated and accepted by ZigZag Tax.
An extension of time to file generally does not extend the deadline for paying taxes owed.
Late filing, late payment, and related penalties may apply under federal or state law.
10. Self-Employment and Business Tax Information
Self-employed individuals, independent contractors, and business owners are responsible for maintaining accurate business records and reporting all applicable income.
Business expenses must satisfy applicable tax-law requirements to qualify as deductions.
ZigZag Tax may request receipts, mileage records, bookkeeping reports, income statements, or other supporting documentation.
We do not guarantee that a particular expense will qualify as deductible or that a deduction will be accepted by a taxing authority.
11. Homeownership and Mortgage Qualification Disclaimer
ZigZag Tax recognizes that tax planning can affect financial goals, including purchasing a home.
However, tax preparation services do not constitute mortgage underwriting, lending approval, or a guarantee of home financing.
Business deductions may affect the income mortgage lenders use to determine loan eligibility.
Certain expenses may be eligible for adjustments or add-backs under applicable mortgage underwriting guidelines, but these determinations are made by lenders.
ZigZag Tax does not guarantee mortgage approval, a specific qualifying income amount, loan terms, or eligibility for any financing program.
Clients considering homeownership are encouraged to consult a licensed mortgage professional before making major financial decisions based on anticipated qualifying income.
12. Educational Content and Website Information
Articles, FAQs, tax tips, calculators, and other educational materials published on the ZigZag Tax website are provided for general informational purposes.
Website content is not intended to replace personalized tax, legal, financial, or mortgage advice.
Information may not reflect every recent change in federal or state tax law.
Reading website content or submitting a general inquiry does not, by itself, establish a professional tax preparation relationship.
13. Third-Party Services and Links
Our website may contain links to third-party websites, payment processors, scheduling platforms, tax software, or document management services.
ZigZag Tax is not responsible for the independent content, availability, or privacy practices of third-party websites.
Clients should review the applicable terms and privacy notices of third-party services before providing information.
Any disclosure of taxpayer information to a third party remains subject to applicable confidentiality laws and consent requirements.
14. Prohibited Website Activities
Users agree not to:
- Submit fraudulent, misleading, or unlawfully obtained information.
- Attempt unauthorized access to website systems or client accounts.
- Upload malicious software or interfere with website operations.
- Use the website for unlawful activities.
- Misrepresent their identity or authority to act for another taxpayer.
ZigZag Tax may restrict website access or decline services when reasonably necessary to address unlawful activity, security threats, or violations of these Terms.
15. Limitation of Liability
To the extent permitted by applicable law, ZigZag Tax is not responsible for losses arising solely from inaccurate, incomplete, misleading, or untimely information supplied by a client; delays caused by taxing agencies; or interruptions beyond our reasonable control.
Any additional limitations of liability must be stated in an applicable engagement agreement and are subject to governing law.
Nothing in these Terms excludes liability that cannot legally be limited, including liability arising from conduct for which applicable law prohibits such a limitation.
16. Professional Relationship and Engagement
A professional tax preparation relationship begins when ZigZag Tax accepts a client engagement.
Submission of an inquiry, appointment request, or document does not automatically obligate ZigZag Tax to prepare or file a tax return.
Specific services, fees, deadlines, and responsibilities may be established through a separate engagement agreement.
If an engagement agreement conflicts with these general website Terms regarding a specific service, the applicable engagement agreement will govern to the extent permitted by law.
17. Changes to These Terms
ZigZag Tax may revise these Terms & Conditions to reflect changes in business practices, services, technology, or applicable laws.
Updated Terms will be posted on our website with a revised effective date.
Material changes affecting an existing engagement will be handled in accordance with applicable law and the governing engagement agreement.
18. Governing Law
These Terms will be governed by applicable federal law and the laws of the State of Minnesota, without overriding any mandatory consumer protections or other applicable legal requirements.
19. Contact Information
Questions regarding these Terms & Conditions may be directed to:
ZigZag Tax
Email: Tax@ZigZag-Realty.com
Phone: 651-497-7605
Mailing Address: Remote in Minnesota
Website: www.ZigZagTax.com
See also our Privacy Policy and Website Disclaimer.
